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FAQ's
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How can I get a quote?Just fill out our form and you'll receive a free estimate over the phone or email. ​ Another way to receive a free estimate is by calling us at 520-666-8324. One of our representatives will generate a quote within minutes! Our office is open Monday through Friday from 9:00 am to 8:00 pm. Saturday and Sunday from 9:00 am to 6:00 PM. After hours, a voicemail, text (SMS), or email can be left and we will return it on the next business day.
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Do you offer different cleaning packages and costs?Our pricing is completely individualized. Our cost will completely depend on the size of your home or business, how much work you want to be done, and what type of services you require. ​ We have different cleaning packages. We use a proven system to clean thoroughly, consistently, and efficiently. Whether you want a one-time clean or a recurring professional cleaning service, we have the right package for you!
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Do I have to be home when you come clean?Nope, it’s completely up to you! You don't need to be present while your team of professional house cleaners provides your service. The majority of our customers are not at home while we clean. You can leave a spare key for us that we will keep in a lock box or provide a garage or door code.
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Are cleaning supplies included?Absolutely! We provide our cleaners with all of the supplies and equipment we need to make your place dazzle. ​ Some of our clients prefer to use their own hardwood or stainless steel cleaners, and we are more than happy to oblige! If you have specific cleaners and/or equipment on-site and would like us to use them please let us know in advance. Cleaning supplies and equipment must be in safe, working condition.
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How and when do I pay for the cleaning services?You are not charged until after the cleaning has been completed. We will stay until the job is finished (or until a certain time specified by you). You’re only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren’t charged the full amount quoted. ​ Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded up to the nearest 15-minute increment. ​ You can elect to pay by check made out to Skippy Cleaning LLC and given to the cleaning team, you can pay by Zelle or cash.
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What if I have to cancel or change my appointment?We understand that emergencies sometimes do arise unexpectedly. You may cancel any of your cleanings, however, we do ask for a 48-hour notice of any of these actions. Notice may be given by email, SMS (text), or phone. If you cancel less than forty-eight (48) hours' notice from your appointment time you will be charged 50% (half) the amount of the estimated rate for the canceled appointment. Should the Client fail to give forty-eight (48) hours' notice on more than three (3) occasions, the Client must pay 100% of the estimated rate. If your cleaning is scheduled for a Monday, we request a cancellation notice by 9 a.m. on the preceding Friday to avoid the fee.
Our goal is to provide the best customer service and to answer all of your questions promptly. Below are the most frequently asked questions about our services, pricing, and more.
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Don’t hesitate to give us a call at 520 666 8324 and we’ll be sure to help you!
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